Terms of Use

1. Agreement to Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“you” or “User”) and SoundsWire LLC(“SoundsWire LLC”, “we”, “us”, or “our”), a limited liability company, governing your access to and use of AgenticRelay, the AI agents platform available at agenticrelay.app, together with its applications, embeddable widgets, messaging channels, APIs, and any related services (collectively, the “Service”).

By creating an account or otherwise accessing the Service, you confirm that you are at least 16 years of age (or 13 in jurisdictions where that lower age applies, and 18 where required by applicable law), that you have read and understood these Terms, and that you agree to be bound by them and by our Privacy Policy. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, you must not access or use the Service.

2. The Service

AgenticRelay is an AI agents platform that allows users to build, configure, and deploy AI-powered agents grounded on custom knowledge bases. Features may include, but are not limited to:

• Creating, configuring, and managing AI agents
• Uploading documents and data for retrieval-augmented generation (RAG)
• Embedding agent chat widgets on external websites
• Connecting a WhatsApp Business number to deploy an agent on the WhatsApp channel via the WhatsApp Business Cloud API
• Routing requests to multiple third-party AI model providers, or supplying your own provider API keys (BYOK)
• Workspace, team, and role-based access management
• Usage-based billing, credits, and subscription management

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice, except where immediate action is required for security, legal, or operational reasons.

3. Accounts and Registration

You must create an account to access most features of the Service. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your credentials and not share your password
• Promptly notify us of any unauthorized use of your account at support@agenticrelay.app
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

4.1 General prohibitions

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Upload, transmit, or distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to any systems or networks
• Harass, abuse, threaten, or discriminate against any person
• Generate or distribute illegal, defamatory, obscene, or hateful content
• Impersonate any person or entity
• Scrape, crawl, or extract data from the Service in an unauthorized manner
• Circumvent rate limits, security controls, or access restrictions
• Send unsolicited bulk messages, spam, or communications to recipients who have not opted in to receive them
• Access or use the Service, or its outputs, to develop, train, or improve a competing AI agent, chatbot, or machine-learning product
• Use the Service to build a product that directly competes with AgenticRelay in a manner that breaches these Terms

4.2 WhatsApp channel and Meta platform compliance

If you connect a WhatsApp Business number and deploy an agent on the WhatsApp channel, you are independently responsible for complying with all applicable policies of Meta Platforms, Inc., including the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service, and the Meta Platform Terms. In particular, you must:

• Obtain and maintain valid opt-in consent from each recipient before messaging them, and honor opt-out requests promptly
• Respect WhatsApp messaging windows — including the 24-hour customer service window — and only send messages outside that window using approved message templates where required
• Use the WhatsApp channel only for permitted business purposes and not for prohibited or restricted categories of goods, services, or content under Meta's policies
• Hold all necessary rights to the WhatsApp Business number you connect, and accurately represent the business behind it

You are solely responsible for any messages sent through your connected number and for any suspension, ban, or rate limiting imposed on it by Meta. We are not a party to your agreement with Meta and do not control Meta's enforcement actions.

4.3 Enforcement

We reserve the right to investigate and take appropriate action against violations, including removing content, throttling or disabling features, suspending or terminating accounts, and reporting to law enforcement.

5. Your Content

You retain ownership of all content you upload to, create on, or generate through the Service (“User Content”), including knowledge-base documents, agent and RAG configurations, and conversation content (such as WhatsApp messages and website-widget conversations). As between you and SoundsWire LLC, you own your User Content and the outputs your agents generate from it, subject to the rights of underlying AI providers in their own models.

By submitting User Content, you grant SoundsWire LLC a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display your User Content, and to route relevant content to the third-party AI providers and sub-processors described in Section 9 and on our Sub-processors page, in each case solely to operate, maintain, and secure the Service for you. This license ends when you delete the relevant User Content or your account, except for content we are required to retain by law (see our Privacy Policy).

You represent and warrant that:

• You have all rights necessary to grant the above license
• Your User Content does not violate any law or third-party rights
• You have a lawful basis and any required consents to upload or process the personal data of third parties (including conversation participants and message recipients), and you act as the controller of that data while SoundsWire LLC acts as your processor

We do not use your User Content to train our own AI models, and your documents and data are not used to train the models of our AI providers. We do not sell your User Content or share it with third parties except with the sub-processors necessary to provide the Service or as required by law.

6. Intellectual Property

The Service, including its design, code, logos, trademarks, and content created by SoundsWire LLC, is the exclusive property of SoundsWire LLC and its licensors, protected by copyright, trademark, and other applicable laws. These Terms do not grant you any right to use our trademarks, trade names, or branding.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

7. Billing and Payments

Certain features of the Service require a paid subscription or credit-based usage. By providing payment information you authorize us to charge fees as described on our pricing page, through our payment processor (Stripe).

• Subscriptions renew automatically at the end of each billing period unless you cancel beforehand. You may cancel at any time from your account settings; cancellation takes effect at the end of the current paid period and you retain access until then.
• Subscription fees and purchased credits (top-ups) are non-refundable except where a refund is required by applicable law. Purchased credits expire one (1) year from the date of purchase and any unused credits are forfeited on expiry.
• Notwithstanding the above, we may at our sole discretion issue a refund within 14 days of a charge where the Service was materially unusable due to a fault on our part.
• Prices are subject to change with 30 days' notice
• You are responsible for all applicable taxes
• You authorize SoundsWire LLC and Stripe to store and charge your payment method for recurring fees and usage; full card numbers are handled by Stripe and never stored by us

8. Free Tier

We offer a free tier — not a time-limited trial — that allows you to create and test one AI agent so you can evaluate the Service before upgrading to a paid plan. Free-tier usage is subject to rate limits and feature restrictions as described in the product. We reserve the right to modify or discontinue free-tier offerings with reasonable notice.

9. Third-Party Services and AI Providers

9.1 Underlying AI Providers

The Service routes requests through third-party AI model providers depending on the model you select. These currently include, but are not limited to:

• OpenAI — GPT and o-series models
• Anthropic — Claude model families
• Google — Gemini model families
• Mistral AI — Mistral model families
• Cohere — Command, Embed, and Rerank models
• xAI — Grok model families
• Cloudflare Workers AI— open-weight models served via Cloudflare's free-tier AI inference binding

Each provider operates under its own terms of service, usage policies, content policies, and data processing agreements. By using AI features on the Service, you also agree to comply with the applicable terms and acceptable use policies of the underlying model provider. We are not a party to those agreements and cannot guarantee their continued availability or terms.

9.2 No Warranty on AI Outputs

AI-generated content is produced by probabilistic models and is inherently unpredictable. SoundsWire LLC makes no representation or warranty of any kind — express, implied, or statutory — regarding the accuracy, completeness, reliability, fitness for a particular purpose, factual correctness, or legality of any output generated by an AI model through the Service.

9.3 Your Sole Responsibility for AI Outputs

You are solely and entirely responsible for:

• Reviewing, verifying, and validating every AI output before relying on or publishing it
• Ensuring AI outputs comply with all applicable laws and regulations in your jurisdiction
• Ensuring AI outputs do not infringe any third-party intellectual property, privacy, or other rights
• Any decisions, actions, or omissions made based on AI-generated content
• Any harm — financial, reputational, legal, or otherwise — caused to you or any third party as a result of acting on AI outputs

You must not use AI outputs in any context where errors could cause harm without independent expert review (including but not limited to medical, legal, financial, safety-critical, or emergency contexts).

9.4 No Liability for AI Provider Actions

SoundsWire LLC is not liable for any degradation, interruption, policy change, rate limiting, or discontinuation of service by any underlying AI provider. We reserve the right to add, remove, or replace AI model providers and specific models at any time without prior notice.

9.5 Prohibited AI Uses

You must not use the AI features of the Service to generate content that:

• Is illegal under applicable law
• Constitutes disinformation, fraud, or deliberate deception
• Harasses, threatens, or demeans any individual or group
• Infringes intellectual property rights
• Contains child sexual abuse material or any content that sexualizes minors
• Is designed to circumvent the safety measures of any AI model
• Is intended to cause physical, psychological, or financial harm to any person

10. Privacy and Data Protection

Our collection and use of personal data are described in our Privacy Policy, which is incorporated into these Terms by reference. The current list of third parties that process data on our behalf is published on our Sub-processors page. The summary below does not replace the Privacy Policy.

10.1 Roles and lawful bases

For account and billing data we collect to operate the Service, SoundsWire LLC acts as a controller. For the User Content you submit — including knowledge-base documents and conversation content (such as WhatsApp messages and anonymous website-widget visitor conversations) — SoundsWire LLC acts as a processor on your behalf, and you are the controller responsible for the lawful basis and any required consents. Where the EU/UK GDPR applies, our lawful bases include contract performance, our legitimate interests in operating and securing the Service, legal obligations, and consent (for example, for non-essential analytics cookies).

10.2 Your data-subject rights

Depending on where you live, you may have rights over your personal data, including:

• EU/UK (GDPR / UK GDPR) — access, rectification, erasure, restriction, data portability, objection, and withdrawal of consent
• California (CCPA / CPRA) — to know, access, delete, and correct your personal information, to opt out of its sale or sharing (we do not sell or share personal information for cross-context behavioral advertising), and to non-discrimination for exercising these rights

You can exercise account-level rights from your account settings or by emailing legal@agenticrelay.app. See the Privacy Policy for the full description of these rights and how to exercise them.

10.3 Security, retention, and international transfers

We apply technical and organizational safeguards to protect your data, including AES-256-GCM envelope encryption of secrets at rest (such as WhatsApp access tokens and API keys), encryption in transit (TLS/HTTPS), strict per-workspace data isolation, rate limiting, and HMAC-signed inbound webhooks. We retain data only as long as needed for the purposes described in our Privacy Policy; for example, anonymous widget/visitor conversations are purged after 90 days, soft-deleted agents are purged after 90 days, and audit logs are retained for approximately 90 days in the primary database and then archived in encrypted object storage before deletion.

The Service runs on Cloudflare's global edge network, and our primary database (Neon) and object storage are hosted in the United States (AWS US East (Ohio), us-east-2). Where personal data is transferred internationally, we rely on appropriate safeguards (such as Standard Contractual Clauses and, where applicable, the EU-US Data Privacy Framework and the UK IDTA), as described in our Privacy Policy.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that the Service will be free from errors, viruses, or other harmful components, or that defects will be corrected.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOUNDSWIRE LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless SoundsWire LLC and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your User Content or the messages and content you send through any channel, including the WhatsApp channel; (c) your violation of these Terms, including the acceptable-use and messaging-compliance obligations in Section 4; (d) your violation of any third-party rights or any applicable law; or (e) your violation of the policies of any AI provider or of Meta in connection with the WhatsApp channel.

14. Suspension, Termination, and Account Deletion

14.1 Deleting your account

You may delete your account at any time from your account settings, or by contacting us at support@agenticrelay.app. Because in-app account deletion permanently erases your data, it is blocked while you have an active paid subscription — you must cancel any active paid subscription before deletion can proceed.

When you delete your account, we perform a GDPR-style erasure: we cancel your Stripe subscriptions, purge the external-store data of each workspace you own (including Vectorize vector embeddings, D1 chunk text, R2 files, and Durable Object chat state), and then cascade-delete the associated records from our primary database. Disconnecting a WhatsApp number deletes its stored encrypted access token. Certain records may be retained for the periods and purposes described in our Privacy Policy (for example, billing records required by law). You may also email legal@agenticrelay.app to request access to, or deletion of, your personal data.

14.2 Suspension or termination by us

We may suspend or terminate your access immediately, without prior notice, if you materially breach these Terms, create risk or legal exposure for us, or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately and we may delete your account data in accordance with our Privacy Policy.

14.3 Effect of termination

Termination does not entitle you to a refund of any prepaid fees or unused credits except as required by law (see Section 7). Provisions that by their nature should survive termination (including Sections 5, 6, 10, 11, 12, 13, 15, and 16) shall survive.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules, and, where applicable, the federal laws of the United States. Subject to the informal-resolution step below, you and SoundsWire LLC agree to the exclusive jurisdiction of the state and federal courts located in Wyoming for any dispute arising out of or relating to these Terms or the Service, except where mandatory consumer-protection laws in your jurisdiction grant you the right to bring proceedings in your local courts or under your local law.

Before initiating formal proceedings, you agree to contact us at legal@agenticrelay.app and attempt to resolve the dispute informally for at least 30 days.

16. General Provisions

• Entire Agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and SoundsWire LLC regarding the Service.
• Severability — If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable; all other provisions remain in effect.
• No Waiver — Our failure to enforce any right does not constitute a waiver of that right.
• Assignment — You may not assign these Terms without our prior written consent. We may assign our rights freely.
• Force Majeure — We are not liable for delays or failures caused by events beyond our reasonable control.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

18. Contact Us

For questions or concerns about these Terms, please contact us: